Office of Management

PROJECT PURPOSE

OMES Information Services are requesting $74,3340,612 to provide services to all citizens, especially the most vulnerable, by creating a best-in-class customer experience for government services. We will help bridge the digital divide to ensure all Oklahomans access, support, and opportunities. We will elevate comprehensive social service programs focusing on vulnerable populations. Our goals for a safe and secure Citizen Online Access project: ? Create seamless online experiences for the citizens of Oklahoma when they engage with their state ? Allow the state workforce to inform the public in real-time without interruptions to business continuity ? Improve access, security, and accuracy of the State?s data ? Enable the State to make data driven decisions through strategic use of information assets ? Implement Identify Proofing, Identity Management, and fraud controls ? Enable the State to be responsive to market shifts by modernizing by implementing more cost-effective cloud-based solutions

EVIDENCE

Evidence for interventions: ? The State?s inability to provide safe and secure access to key services, such as health and unemployment benefits, due to an aging technology infrastructure ? The State?s continued dependency on paper processes, which inhibit citizens ability to engage the State through digital channels ? The State?s inability to quickly access critical information and/or share data across agencies, which greatly slows down access to services

POPULATION DESCRIPTION

? Underserved Citizens ? The most at-risk citizens, with limited transportation or access to a physical location, were unable to engage the state due to a lack of digital communication channels and processes. ? Underserved Citizens ? The most at-risk citizens, with limited transportation or access to a physical location, were unable to engage the state due to a lack of digital communication channels and processes. Citizens seeking emergency services - In April 2020, the State experienced massive unemployment. The State struggled to deliver critical services due to an aging infrastructure (processes and technology). Aging technology limited our ability to quickly respond to new requirements from Department of Labor. ? State Employees ? Employees were required to work from home with limited access. Many employees were required to remain in the workplace, due to a lack of digital communication channels and processes.

PERFORMANCE MEASURING

Identify Key Performance Indicators (KPIs) for the specific agencies. based on their industry and business model. Once we determine this, we associate the impact back to business processes. Strategic goals for the Digital and Data strategy include: ? Deploy 100 mission critical agency sites on the platform within 18 months ? Increase citizen engagement with the platform by 20% within 12 months. (Dependent on agency engagement and prioritization) ? Onboard 30 agencies to the platform in 18 months

ONGOING INVESTMENT AMOUNT

$

ONGOING INVESTMENT DESCRIPTION

None

ONGOING INVESTMENT REQUIRED

One-time project will not need continued funding